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1. Information We Collect

We collect various types of personal information to provide and improve our services.

Information You Provide Directly:

• Account Information: Name, email address, phone number, and password when you create an account.

• Order Information: Shipping and billing address, payment details, and order history.

• Contact Information: Information provided when you communicate with us or subscribe to our newsletters.

Information Collected Automatically:

• Device and Usage Data: IP address, browser type, and pages visited.

• Cookies and Tracking Technologies: Information about your interactions with our platform.

 

2. How We Use Your Information

We use the information collected for the following purposes:

• Order Fulfillment: Processing and delivering your purchases.

• Customer Support: Responding to inquiries and providing technical support.

• Platform Improvement: Enhancing website functionality and user experience.

• Marketing Communications: Sending you promotional content, if you have opted in.

• Fraud Prevention: Detecting and preventing fraudulent activities.

• Legal Compliance: Complying with applicable legal requirements.

 

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties:

• Service Providers: Payment processors, shipping partners, and marketing service providers.

• Legal Obligations: To comply with legal processes or protect our legal rights.

 

4. Your Consent and Rights

By using our platform, you consent to the collection and use of your information as outlined in this policy.

Under PIPEDA, you have the following rights:

• Access: Request access to your personal information.

• Correction: Request corrections to inaccurate or incomplete information.

• Withdrawal of Consent: Opt-out of marketing communications at any time.

• Deletion: Request deletion of your information, subject to legal and operational requirements.

To exercise these rights, please contact us at hello@haanta.com.

 

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:

• Order Information: Retained for a minimum of six to seven years from the end of the fiscal year in which the transaction occurred. This period aligns with requirements from the Canada Revenue Agency (CRA) for tax documentation and audit purposes.

• Account Information: Retained as long as your account is active or until you request deletion.

• Marketing Preferences: Retained until you withdraw your consent.

• Legal Requirements: Information necessary for legal compliance may be retained beyond the closure of your account.

When personal information is no longer required, we securely destroy or anonymize it to prevent unauthorized access or use.

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6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. By continuing to use our platform, you consent to the use of cookies.

​Managing Cookies:

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect platform functionality.

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7. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

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8. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children.

 

9. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada, including Nigeria and other jurisdictions where our service providers operate. These countries may have different data protection laws than Canada. When transferring your personal information internationally, we ensure that adequate safeguards are in place to protect your data, such as contractual agreements that require recipients to protect your information in compliance with applicable privacy laws. If you have any concerns about the transfer of your information, please contact us at hello@haanta.com.

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10. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, and the effective date will be updated accordingly.

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11. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at hello@haanta.com.

Thank you for trusting Haanta. We are committed to protecting your privacy and ensuring a secure shopping experience.